Help centre
Using public support safely
What the marketing-site help search can answer and what must stay in protected channels.
Public help searches approved guidance and returns matching articles. It has no conversational memory and generated public-help answers are disabled.
Do not enter patient names, identifiers, clinical notes, procedure details or requests for clinical advice. Public support rejects patient or clinical content before persistence.
Use the contact form for product, plan, partnership, privacy and non-clinical support questions. Account changes and protected workflows belong in the secure app.