Help centre
Support and safety
What the public support service can and cannot process.
Public support answers product-navigation and account-help questions from approved Periopp articles. It does not provide clinical advice and must not receive patient information.
Do not submit patient names, identity numbers, medical-record numbers, diagnoses, medicines, clinical notes or attachments. For an urgent clinical concern, follow your organisation's established clinical and emergency processes.
When an answer is not available, you can request human follow-up. Periopp stores the contact details and redacted message needed to manage that request; a support ticket is only reported as delivered when the notification path succeeds.